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FAQs

General

Baubax 2.0 is the "Swiss Army Knife" of travel jackets. It includes 25 built-in features for the ultimate travel experience.

It was also the number one funded fashion product on Kickstarter, and has sold over 150 thousand units so far!

BauBax was designed in California. The company's headquarters are now located in Redmond, Washington.

Jellop Early Adopters is a marketplace that helps gadget lovers and enthusiastic early adopters connect with innovative creators who got their start on Kickstarter. We carefully curate the best new inventions to help you find the Next Big Thing, with less risk and more of that pure early-adopter excitement.

Product

Yes, all models of BauBax are machine washable.

The Windbreaker is water-repellent, meaning it's not easily penetrated by water. The Bomber and Vest are water-resistant, meaning they provide some protection from water (but not 100%).

Please consult our sizing chart here.

The Sweatshirt is made of a cotton/poly blend (60/40), the Windbreaker is 100% polyester with a water-repellent coating, and Bomber and Vest are also both made using 100% polyester with a water-resistant coating.

Each of our 4 styles have more than 25 features to offer. There are some features that don't come in all 4 styles: The Vest does not come with detachable gloves, and the Windbreaker & Sweatshirt don't come with a detachable hood.

The tag on the jacket has a QR code. Please scan the QR code to access the instruction manual. You can also see all instruction manuals here.

The windbreaker is water repellent while the bomber will repel slight splashes of water. The windbreaker is suited for warmer climates and the bomber for colder climates. The hood of the bomber is detachable, the windbreaker's is not

They sure do :)

Shipping

We ship to all countries except Cuba, Iran, Iraq, North Korea, Lebanon, Myanmar, South Sudan, Sudan, Syria and Yemen. We cannot deliver to international P.O. boxes.

In the USA, EU, Canada and Hong Kong, shipping takes 2-5 business days. Shipping to the rest of the world takes 7-14 business days, depending on the country.

Orders will usually ship within 2 business days.

We ship duty free to US, European Union, Hong Kong, China, Singapore, Canada and Australia. For other international orders, please note international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ships your package, duties, and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.
Your country local Postal Service will charge you all applicable duty, taxes, and/or brokerage fees in C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

If you refuse to accept delivery of the product(s) as a result of import taxes, customs duties, and fees, BauBax reserves the right to charge you for the return cost of the product(s). This amount will be communicated to you by our support team and deducted from your refund once the item is received at our warehouse.

Returns

Customer satisfaction is our top priority. We accept returns & exchanges within 30 days from the date of delivery. Returns/exchanges will be accepted only if the product is unused, unworn and with all tags intact. For orders placed during the holiday season (10/15/18 - 12/31/18), we will accept returns and exchanges until Jan. 31st, 2019.

Please email us at support@baubax.com to submit a return request. Our support team will respond to you with the RMA reference number and instructions on how and where to ship your return to. Please do not ship the product to the address on the packing slip. Doing so will delay your refund or exchange.

Once the RMA is generated for you it is valid only for 30 days. If the return is not received within 30 days, the return/exchange will not be honored.

We do not offer free returns and exchanges. You are responsible for shipping the jacket back at your own expense.

Our Returns Center can take up to 14 business days from the time we receive the jacket(s) to process the return/exchange and issue a refund. If it has been more than 14 days, please email us on support@baubax.com with the tracking number.

Size Chart
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